Refund policy

30-Day Return Policy

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. You must also provide your order number or other proof of purchase.

Starting a Return

Before returning an item, contact us at shopcleanpawssupport@gmail.com. If your return is approved, we will provide instructions and the correct return address.

Do not send products back without authorization. Items returned without prior approval may not be accepted. Please do not send returns to the address shown on the original shipping package.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. Contact us as soon as possible at shopcleanpawssupport@gmail.com if an item is damaged, defective, incorrect, or missing.

Include your order number and clear photographs or video showing the item, packaging, shipping label, and the problem. After reviewing the request, we may provide a replacement, partial refund, or full refund as appropriate.

Nonreturnable Items

We cannot accept returns for:

• Items that have been used, washed, altered, or damaged after delivery
• Items missing their original packaging or components
• Gift cards
• Clearance or final-sale items when clearly marked as final sale

These restrictions do not apply when an item arrived damaged, defective, or incorrect.

Exchanges

The quickest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

Order Cancellations

Contact us immediately if you need to cancel an order. We will attempt to cancel orders that have not entered processing or fulfillment, but cancellation is not guaranteed after an order has been submitted.

Refunds

We will notify you after your return or claim has been reviewed. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post it. If more than 15 business days have passed since your refund was approved, contact us at shopcleanpawssupport@gmail.com.

Contact

For questions about returns or refunds, email shopcleanpawssupport@gmail.com.